Our Services
We’re AV Geeks. Our mission is not to be “huge”, but to re-envision AV. We seek projects where stakeholders are actively engaged and understand that AV affects their organization. For these clients, we deliver the moon. Sometimes this means Enterprise clients and high-profile projects. Other times, it’s a restaurant, small church, or classroom.
Plan
Design
Build
Content Creation
Support
AVaaS
Plan
Design
Build
Content Creation
Support
AVaaS
Why Support Matters
Technology Has to Work
In our mind, AV only matters if it can create a desired end-result. Failures produce downtime and decrease your return-on-investment. Even if functions can proceed, smaller issues create increasing frustration, which reduces stakeholders trust in AV systems. This lowers your ROI and wastes money.
How VIBE Does Support
We keep you up and Running
We tailor Support to every clients needs. Every client has an operations budget we can maximize. We are here to save everyone from bad AV. Even if you aren’t our client. If you are waiting weeks for service, contact us. We’ll fix the problem and then help you start proactively addressing the real issues. We offer MSA’s, Remote Management, and Proactive Maintenance.
Support Service
Are you measured based on the equipment you select? Of course not! It’s the results you deliver. Increasingly, our clients tell us they’re measured on user experience. We get it. That’s why we provide solutions, not just boxes of equipment. Let us help you be proactive with quarterly maintenance and remote monitoring. For mission critical installs, we offer SLAs, based on your response requirements.
Managed Services Icon
Managed Services
What’s the real cost when your technology fails? Be proactive, not reactive. We can match a program to your budget to keep you up and running at a cost that makes sense.
SLA Resonse
Our managed services include Service Level Agreement response times tied to our ticketing system. We just prefer to do it with phone calls to a dedicated team member saving you the bureaucracy headache.
Remote Monitoring
Remote monitoring is the best way to be proactive and stop being reactive. We can often fix a problem before you even know it’s happened. We can create triggers to automagically create a service ticket.
Real Time Alerts
Real time alerts can be configured based on the service interruption level. This can go directly to our support staff and / or your onsite staff for immediate resolution.
Ticket Management
Our ticket management system is tied to our SLA response times and can automatically create a ticket based on a response from our remote monitoring system.
Workmanship Warranty
All of our larger projects include a 1yr workmanship warranty in addition to all manufacturers warranty, so you don’t pay a dime for any repairs or fixes. We stand behind our work 100%.
Proactive Maintenance
Our Maintenance Service Agreements include proactive maintenance. We almost always find something that would have led to a service interruption or lockup. Other times, it’s a great opportunity to answer a few questions. One single failure leads to hesitation and a drop in user adoption that is hard to overcome and affects your investment.
Our Process
Our 6 Step Process delivers SOLUTIONS instead of gadgets. Each step builds on the next. Our Process is what sets us apart and thrills our clients. Click any stage to learn more.
Plan
Straight Green Line
Design
Straight Green Line
Support
Straight Green Line
Black and White line
BUDGET
Black and White line
Install
Black and White line
Refresh
Our 6 Step Process delivers SOLUTIONS instead of gadgets. Each step builds on the next. Our Process is what sets us apart and thrills our clients. Click any stage to learn more.
Plan
BUDGET
Design
Install
Support
Refresh
Need an expert? Lets Talk
Technology Partners
Access our 120 Manufacturers
Bose logo
Top-Notch Sound Management Logo
Chief A Brand Of Legrand
Crestron Logo
Atterotech by QSC Logo
Altona logo
Logo Barco
Logo DA-LITE
Logo Juniper Networks
Logo LG Business Solutions
Liberty AV Solution Logo
Logo Logitech
Lowell logo
Middle Atlantic Products Logo
Phoenix Audio Technologies Logo
Technology Partners
Access our 120 Manufacturers
Bose logo
Top-Notch Sound Management Logo
Chief A Brand Of Legrand
Crestron Logo
Atterotech by QSC Logo
Altona logo
Logo Barco
Logo DA-LITE
Logo Juniper Networks
Logo LG Business Solutions
Liberty AV Solution Logo
Logo Logitech
Lowell logo
Middle Atlantic Products Logo
Phoenix Audio Technologies Logo
What People Are Saying
Clients rely on our experience
  • “The VIBE team has helped us define and document our AV standards across our entire campus, creating the ability clearly communicate requirements to our design, construction, installation teams, and internal stakeholders. It’s great to have a partner with deep and diverse engineering experience to help us save time and solve problems.”

    Jason Webster

    Florida International University

  • “I have always found VIBE’s knowledge of Audio/Video Systems exceptional. Your background in music and low voltage engineering easily complimented the 20+ projects we have successfully worked on together.”

    Edward Dugger

    Edward Dugger + Associates

  • “Having Vibe Design as a trusted partner has allowed us to expand our offerings to our customers while trusting that they will deliver the quality product our customers have come to expect.  Vibe has always been conscious of our mission, and acted with our best interest in mind. We look forward to many more successful implementations in the years to come.”

    Ildefonso Balart

    Connect C3

Need an expert? Lets Talk
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Certification and Associations
We hold over 30 industry certifications
Proud Member Of NSCA Logo
Certified Design Specialist From Avixa
Certified Design Specialist From Avixa
Digital Media Certified Enigneer
Quality Level Two Certified
Logo Of AVIXA
Certified From State of Florida (USA)
Dante Certified logo
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